We want to sort out any issues with incorrect items straight away.
If one of the items you received isn't what you ordered, please send it back to us and we'll refund you as soon as it's arrived back at our warehouse.
Please fill in the section on the back of your delivery note to say the item is incorrect and put the note in your parcel when you send it back. Do ask for proof of postage and ensure you keep it safe in case we need to look at it later on.
For more information on how to return read our FAQ about returns. If you choose to return through another method, it's your responsibility to pay for your return.
We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.
If an item is missing, please contact us using one of the options below with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.
Enter the code exactly as it was given to you, without any spaces. Type or copy and paste the code into the 'Promo/Student code' box.
Once you've entered the code, click on 'Apply Code' and it will add the code to your order. When the code has been applied to your order, you'll see the promo value and the total of your order will change to reflect the code.
If you find that your promo code isn’t working then please check the below:
You can only use one discount/promo code per order. This applies to our free delivery codes too.
Discount/promo codes cannot be used for gift vouchers, when paying for a Premier Delivery subscription or for any delivery charges.
As our discount/promo codes vary so do the terms and conditions of each, so make sure you check when you receive any codes. Codes may only be valid for certain items and the majority of codes will have an expiry date. You should be able to find the terms and conditions in the same place you found the code whether it be through an email or on our website. You can also check out our general terms and conditions regarding promo codes.
Some codes will only work for specific people or for specific countries. The terms and conditions will state if the code can only be used in a certain country. If you’ve received the code in an email from WEAR US then the code may also be locked to that email address. Make sure you’re trying to use the code using yourWEAR US account that has the same email address as we sent the code to.